Job description
This is a key role for the Authority and the postholder will be responsible for, but not limited to:
- Providing day-to-day support across facilities, vendor, systems and sustainability functions
- Coordinating activities across multiple operational workstreams
- Identifying and resolving operational gaps and inefficiencies
- Supporting end-to-end vendor lifecycle activities including onboarding, SLA monitoring, performance tracking, reporting and coordination with internal stakeholders on vendor-related issues
- Developing and maintaining dashboards and reports (KPIs, operational metrics, sustainability performance indicators)
- Analysing trends and providing insights to support decision-making
- Supporting budgeting, forecasting and cost-tracking activities
- Supporting delivery of cross-functional projects and initiatives, including tracking milestones, risks and dependencies
- Assisting with documentation, reporting and stakeholder updates
- Identifying opportunities to streamline workflows, supporting implementation of process improvements and standardisation and contributing to the development operational best practices
- Ensuring adherence to internal policies and regulatory requirements and supporting audits, risk assessments and compliance reporting
- Assisting in maintaining operational documentation and procedures
- Performing other related work and special projects as assigned by management in accordance with competencies normally associated with the post The position requires a proven technical and business background; therefore, the postholder must have:
- A Bachelor’s degree or an equivalent qualification in a business, operations, engineering, IT or related field from a recognised institution or professional body
- A minimum of five (5) years relevant experience in operations, business analysis, or similar role within the financial services industry and/or with a financial regulatory body
- Experience working across multiple operational domains (facilities, IT, vendors, etc.)
- Strong analytical and reporting skills (Excel, Power BI or similar)
- Familiarity with project management methodologies (e.g., PMO, Agile, or hybrid)
- Experience in regulated environments is an asset