Job description
How you'll help us Keep Climbing (overview & key responsibilities) _As a Red Coat Customer. Service Agent (CSA), you play a vital role in ensuring our customers experiencesmooth and enjoyable air travel while being the face of Delta Air Lines at. Schiphol airport. As part of the ground crew, you’ll work in adynamic team environment focused on delivering exceptional service.
This roleinvolves a wide range of responsibilities, including meeting arriving flights,overseeing departure gate operations, meet and assist VIP customers, andmanaging the overall turnaround of flights. Additional dutiesinclude monitoring the activities of business partners to ensure safety andsecurity compliance, completing and forwarding statistics, reports, andcompliance resolution responses.
You’ll also maintain clear communicationand coordination with leadership, peers, and stakeholders both inside andoutside of the station._ How you'llhelp us Keep Climbing + Serveas a key liaison with a variety of business partners and deliverworld-class service to all our customers. + Co-coordinatea SAFE, on time aircraft turn around process and uphold the Delta customerexperience to its highest possible standards.
Key. Responsibilities + Practicesafety-conscious behaviors, promotes a safety culture, perform stationcompliance checklists, and conduct audits to maintain operationalintegrity + Coordinatewith various business partners to ensure the efficient turnaround ofaircraft + Proactivelydrive operational performance and excellence, where a safe, clean, on-timeoperation with bags is prioritized + Coordinateand monitor all aspects of the operation to handle disruptions as quicklyand effectively as possible + CoverGSC responsibilities, and ensure safety oversight (training provided) + Actsas a CRO and drives improvement for our customers with disabilities(training provided) + Overseearrival and departure gate processes, ensuring organization, flow, andexceptional customer service + DrivesNPS scores and customer satisfaction improvements + Greetcustomers proactively, assess their needs, explain Delta’s technologyoptions, and direct them appropriately + Keepcustomers informed and ensure efficient service delivery while displayinga positive image What you need to succeed (minimum qualifications) + Be at least 18years of age + Strong verbaland written communication skills in English and Dutch + Candidates mustpossess the required work permits or visas to be eligible to work in the.
Netherlands at the time of submitting their application. DELTADOES NOT SPONSOR + Experience in anairport above-wing position (i.e Ticket/Gate Agent, Customer Service. Agent) or a strong background in another customer service facing industry + Always followinguniform guidelines when wearing the uniform + Work a fixedand/or rotating schedule including afternoons, evenings, weekends,holidays, and extended hours when needed + Possess basiccomputer skills and be proficient in Microsoft Office applications + Must be able tobalance multiple priorities within established time constraints + Must have stronglistening and communication skills to identify customer needs and toprovide directions appropriately + Able to read,write, and comprehend detailed job instructions + Consistentlymakes safety and security, of self and others, the priority + Demonstrate thatprivacy is a priority when handling personal data + Embrace diversepeople, thinking, and styles + (If transferringinternally) Must be performing satisfactorily in present position.
- No history withlaw enforcement (due to background screening for Airport access pass). What will give you a competitive edge (preferred qualifications) + Bachelor’sdegree or equivalent is highly preferred + Demonstratesexpertise on operations and strong customer service skills Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc.
is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.
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