Job description
Location: Johannesburg | Work Type: Hybrid | Job ID: J107195 About our client: Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning.
Using Agile, they provide diverse services with a focus on research, innovation and improvement. What you will be doing: Designing, developing, and maintaining software solutions that maximize client efficiency and user experience. Owning the entire project lifecycle, from diagnosing inefficiencies to designing, specifying, and configuring the resulting technology solutions.
Analysing current systems using service design and industrial engineering techniques to identify bottlenecks and areas for technological improvement. Redesigning customer journeys and workflows to be more efficient, compliant, and user-friendly. Translating strategic vision into clear technical requirements, including platform functionality, integrations, and success metrics.
Implementing designs directly by configuring the Customer Engagement Platform. Contributing to core platform development by leveraging research, client feedback, and experience. What our client is looking for: A tertiary qualification would be beneficial (Industrial Engineering, Information Systems, Computer Science, etc.)
Proficiency in industrial engineering principles, process mapping, service design, and CX (customer experience) journey design. Strong capability in defining business requirements and conducting structured, analytical research. Ability to think strategically about the big picture while successfully translating those visions into practical, technical execution.
A natural aptitude for troubleshooting and identifying the root causes of inefficiencies. Excellent communication skills, capable of presenting to clients, executives, and developers, as well as writing clear technical specifications. Focused on end-to-end delivery and implementation, rather than solely advising. Works effectively with others and possesses a detail-oriented mindset that balances technical specifics with broader organizational goals.
A genuine interest in how technology influences human behaviour and shapes experiences. For a more comprehensive list of opportunities, please visit our website at www.parvana.co.uk/careers.
Requirements
Digital Engineering, Software Development, Project Lifecycle Management, System Analysis, CX Design, Workflow Optimization, Technical Requirements, Platform Configuration, Agile, Innovation