Job description
MISSION AND CHALLENGES
- Lead the launch and development of Neura. Gym AI robotics training center, establishing scalable operations that safely and efficiently support multiple concurrent customer training programs while developing the operational playbook and best practices for future Neura. Gym locations.
- Lead and coordinate on-site Gym team members; AI Trainers, Mechatronics Engineers, Motion Suit Operators, PM/Admin, IT and cross-functional teams, to ensure seamless day-to-day operations and successful customer engagements.
- Partner closely with the Neura. Gym Product team to translate customer feedback, operational insights, and performance data into scalable improvements to processes, KPIs, workflows, tooling, and offerings.
- Monitor utilization, operational performance, costs, and robot training outcomes to identify opportunities that enhance efficiency, scalability, customer value, and the ongoing evolution of the Neura. Gym operating model and future facility launches.
- Own the end-to-end facility setup for the U.S. operation, including site readiness, infrastructure, workspace configuration, operational equipment, and technology systems required to deliver a world-class customer experience.
- Own the customer experience throughout the entire engagement lifecycle from feasibility assessments and on-site training through robot skill validation and deployment at customer locations.
- Manage Neura Gym operations, including infrastructure, technology systems, safety and security requirements, vendor relationships, and recurring maintenance to ensure operational readiness and uptime.
- Develop scalable playbooks, standard operating procedures, and documentation to support future Neura. Gym launches and ongoing operational excellence.
- Oversee operational planning, resource allocation, logistics coordination, and service level agreements (SLAs) to ensure successful execution of customer programs, robotics training activities, and ongoing Neura. Gym operations