Job description
NOW HIRING | DUTY MANAGER Luxury Safari Lodge near Pongola, Kwa. Zulu-Natal | Live-in Position Are you an experienced hospitality professional with a passion for delivering exceptional guest experiences? Join a luxury safari lodge where you'll play a key role in leading daily operations and ensuring five-star service in a spectacular bush setting.
Key Responsibilities
Oversee the day-to-day operation of the lodge during your shift Deliver outstanding guest experiences from arrival to departure Lead and support Front Office, Housekeeping, Food & Beverage, Guiding and Maintenance teams Handle guest feedback and resolve operational challenges with professionalism Act as the first responder during emergencies, including medical, wildlife, fire and security incidents Ensure compliance with lodge standards, health & safety procedures and luxury service expectations Coordinate daily operations, guest movements and departmental communication Requirements Previous Duty Manager or senior lodge operations experience within a luxury safari lodge Proven leadership and team management skills Excellent guest relations and communication abilities Strong organisational, administration and problem-solving skills Ability to thrive in a remote lodge environment Flexible to work shifts, weekends and public holidays Benefits Live-in with accommodation and meals on duty 3 weeks on, 1 week off