Job description
Location: Pine Brook, NJ Company: IPCO US LLC Reports to: Aftermarket Manager About the Role IPCO US LLC is seeking a hands-on, customer-focused Aftermarket Engineer to serve as a technical liaison between our company and customers. This role is ideal for a mechanically inclined engineer with strong process engineering experience who enjoys travel, customer interaction, and solving real-world equipment challenges.
You will work closely with customers to optimize equipment performance, support spare parts sales, assist with new installations, and provide technical training, both on-site and in-house.
Key Responsibilities
Travel up to 50–75% to customer sites to support equipment optimization and aftermarket services Build and maintain strong customer relationships to drive future sales opportunities Review spare parts inventories and identify opportunities to increase aftermarket sales Provide technical support to inside sales, design engineers, and sub-suppliers during quoting and order entry Collect and evaluate process data for design, scale-up, and performance improvement Support startup and commissioning of new and rental equipment, including extended on-site assignments Deliver hands-on technical training to customers and IPCO colleagues Generate visit reports and maintain accurate records in IPCO’s CRM Participate fully in quality, health, safety, and environmental programs Assist sales engineers and belt technicians during customer visits as needed Qualifications Engineering degree preferred; 1–3 years of relevant experience accepted Strong mechanical aptitude with hands-on equipment experience Solid understanding of process engineering principles, including mechanical design, heat transfer, and fluid dynamics Ability to interpret technical drawings, specifications, and engineering manuals Comfortable performing technical calculations and problem-solving Excellent written and verbal communication skills in English Physical & Work Environment Requirements Ability to lift up to 80 lbs and work in industrial environments Comfortable working at heights, in confined spaces, and around mechanical equipment Willingness to travel extensively, drive rental cars, and fly commercially Ability to meet customer safety requirements, including drug testing and respirator use Featured Benefits Health & Wellness Four Cigna medical plan options Dental and vision coverage through Sun Life Prescription coverage and telehealth access Company-Paid Coverage Life insurance Short- and long-term disability FSA and HSA options with company contributions Financial Future 401(k) plan with company match plus 5% profit sharing Access to professional financial advisors Time Off Paid Time Off starting at 15 days Paid holidays, parental leave, and bereavement leave Career & Culture Tuition reimbursement and professional development programs Recognition programs and team events Why Join IPCO At IPCO, you’ll work with advanced process equipment, gain direct customer exposure, and play a critical role in supporting long-term customer success.
We offer a collaborative environment, technical growth opportunities, and a strong total rewards package. IPCO US LLC is an equal opportunity employer.