Client Relation Executive -Operations

Job Title: Account Operations – Operations Location: Whitefield, Bangalore Job Type: Full-Time Experience: 2–3 Years Apply at: nanda.k@telradsol.com About Company: Teleradiology Solutions (TRS) is a pioneer in teleradiology, delivering round-the-clock diagnostic radiology reporting and support to hospitals and healthcare providers across India, the US, and other global markets.

Founded in 2002 by two Yale-trained physicians and headquartered in Ardmore, PA, TRS today serves over 150 hospitals across 21 countries. The company pairs a network of board-certified radiologists — including ABR-certified specialists — with technology-driven workflows and its AI-enabled arm, dAIgnostiX, to deliver fast, accurate, and reliable imaging interpretation.

dAIgnostiX is based out of Bengaluru (Whitefield). TRS/dAIX also maintains an active academic focus (www.radguru.net) and ongoing research interests, including AI in radiology. Job Overview We are seeking a proactive and client-focused Accounts Executive – Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT).

You’ll be the primary point of contact between clients and internal departments.

Key Responsibilities

1. Client Relationship Management Build and nurture strong, long-term relationships with clients. Understand client objectives, expectations, and operational needs. Act as the single point of contact for all client communications.
2. Issue Resolution Proactively identify and address client concerns. Work closely with clients to develop effective solutions. Escalate unresolved issues to senior management when necessary.
3. Troubleshooting Investigate discrepancies and operational problems. Coordinate with the technical support team to resolve client-reported issues. Ensure quick turnaround and follow-ups.
4. Case Management Track case progress and ensure timely delivery aligned with TAT. Provide regular updates and status reports to clients. Identify workflow gaps and implement process improvements.
5. Cross-Functional Coordination Collaborate with Operations, Tech Support, and Quality teams. Share client feedback to help enhance internal processes and service quality.
6. Client Reporting & Analytics Prepare regular reports on case metrics, KPIs, and performance trends. Use data insights to identify service gaps and recommend solutions.

Qualifications

Bachelor's degree in Business, Communications, or a related field. 3–5 years of experience in account management, operations, or client servicing. Strong communication, interpersonal, and problem-solving skills. Excellent organizational skills and attention to detail. Ability to work effectively in a fast-paced, cross-functional environment.

Interested can apply to nanda.k@telradsol.com