-Customer Relationship Manager/Executive​

Job Title:Customer Relationship Manager/Executive Employment Type: Full-Time Job Summary: KEY Responsibilities: ● Oversee daily customer service operations and team performance. ● Train, mentor, and develop customer support representatives. ● Handle customer escalations and complex service issues. ● Develop and implement customer service policies and best practices.

● Monitor KPIs such as TAT, response time, resolution rate, and customer satisfaction s cores ● Analyze customer feedback to identify service improvement opportunities. ● Collaborate with sales, marketing, and product teams to improve customer experience. ● Manage customer support tools and online data updates. ● Ensure compliance with company policies and industry regulations.

● Stay updated on customer service trends and technologies. ● Supervising and training customer service representatives. ● Developing and implementing customer service policies and procedures. ● Monitoring customer satisfaction and handling escalations. ● Analyzing customer feedback and improving support strategies. ● Collaborating with sales and product teams to enhance customer experience Requirements Skill Requirements: ● Proven experience as a Customer Service Manager or Support Lead.

● Strong knowledge or ability to learn and use CRM software. ● Excellent problem-solving and conflict resolution skills. ● Ability to lead, train and motivate a service team. ● Strong communication and interpersonal skills. ● Experience in analyzing customer data and implementing service improvements. ● Ability to handle high-pressure situations and escalations.

● Knowledge of customer service best practices and industry standards.

Education

Requirements:Graduate or Post graduatein any discipline Salary:INR 3 – 5 lacs per year (based upon candidate’scaliber) Benefits Benefits: ● Health insurance ● Performance and efforts-based incentives Schedule:Day shift Supplemental pay types:Travel expenses as per policy L ooking for candidates who have a consistent spark towards learning, design mindset, performance oriented and passion for career growth.

nmarried candidates will be preferred(However ifmarried candidates share the same spark and can U manage work vs life balance are also welcome to apply)