Job description
SUMMARY We are seeking a highly organized Renewals Coordinator to support the sales team by managing the end-to-end renewal process for customer contracts and services. This role is responsible for coordinating renewal opportunities from quote preparation through signed agreements before handoff to the purchasing team, ensuring a seamless customer experience and timely renewals.
The ideal candidate has strong administrative and sales support experience, excellent written communication skills, and the ability to manage multiple priorities in a fast-paced environment. Experience with CRM platforms and sales processes is essential, while MSP industry experience is an advantage.
JOB RESPONSIBILITIES
- Manage the complete renewal lifecycle, from renewal identification through signed agreement and handoff to the purchasing team.
- Prepare, review, and process renewal quotes accurately and within established timelines.
- Monitor upcoming contract renewals and proactively engage internal teams to ensure timely completion.
- Coordinate with sales, account managers, vendors, and other cross-functional teams to support renewal activities.
- Maintain accurate renewal records, opportunities, and customer information within CRM systems.
- Ensure all renewal documentation is complete, accurate, and properly tracked.
- Support the sales team by responding to product inquiries, preparing pricing, and processing renewal requests.
- Monitor multiple renewal opportunities simultaneously while meeting deadlines and service expectations.
- Assist in improving renewal workflows, documentation, and operational processes.
- Develop a strong understanding of company products, services, and sales processes to effectively support customers and internal stakeholders.
- Provide exceptional internal and external customer service throughout the renewal process.
- Participate in continuous process improvements to increase renewal efficiency and customer retention.
Requirements
- 1–2 years of experience in sales support, renewals, account coordination, customer success, or a similar customer-facing administrative role.
- Experience supporting sales or account management teams.
- Experience working with CRM platforms is required.
- Strong written and verbal communication skills.
- Excellent organizational skills with the ability to manage multiple renewals, priorities, and deadlines simultaneously.
- Strong attention to detail with a high level of accuracy when preparing quotes and documentation.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong time management, problem-solving, and administrative skills.
- Proficiency with Microsoft Office applications, particularly Outlook and Excel.
- Salesforce experience is preferred.
- Connect. Wise Sell experience is preferred.
- MSP experience is preferred but not required. JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Benefits
Competitive salary package Full Philippine statutory benefits 13th Month Pay Paid Time Off (PTO) Health Insurance/HMO Life Insurance Company-provided equipment Ongoing training and professional development Career growth opportunities within Sales Operations and Customer Success Collaborative and supportive work environment