Job description
We are looking for a proactive and customer-focused CRM Executive to manage and enhance our customer relationship processes. The ideal candidate will be responsible for maintaining strong client relationships, ensuring customer satisfaction, and using CRM software to support sales and service teams.
Requirements
Manage and update customer information in the CRM system (e.g., Zoho, Salesforce, Hub. Spot, etc.) Track customer interactions, feedback, and service issues Support the sales team in lead management, follow-ups, and customer queries Coordinate with internal departments to resolve customer concerns and ensure timely responses Generate and analyze CRM reports for sales, marketing, and customer engagement Ensure data accuracy and system hygiene in the CRM platform.
Segment customers for targeted campaigns and personalized communication Conduct regular follow-ups with existing clients for service feedback and upselling opportunities. Assist in planning and executing customer engagement programs Maintain confidentiality of customer data as per company policy