Back Office Administrator (24/7 Shift Rotation)

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Back Office Administrator (24/7 Shift Rotation) to join our team!

Your role

Check KYC documents and activate accounts. Monitor and update existing account opening procedures. Process and monitor client deposits & bonus operations. Investigate and process client withdrawal requests. Process internal and external transfers. Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.

Provide assistance to all departments for back office related tasks in a timely manner. Assist clients with general finance/ KYC inquiries. Report to Team Leader as per the reporting requirements.

Requirements

Diploma or University/ College Degree in Accounting/ Mathematics or a Management field or any equivalent qualification. 1+ years’ of experience would be considered an advantage. Must be able to work on a 24/7 rota basis (shifts: 07:00-15:30; 09:00:17:30; 15:30- midnight) Flexible to work on weekends or public holidays (when required).

I.T. Proficiency. Fluency in English. Any additional language would be considered an advantage. Excellent written and verbal communication. Able to work in a fast-paced environment. Multi task and able to work within strict deadlines. Strong organizational skills.

Benefits

Attractive remuneration package 22 days of Annual Leave (reaching up to 30 days per year based on years’ service) Birthdays are always a day off Long-Service Recognition Awards Referral Bonus Participation in the Company’s Medical Scheme from day one (Eagle) Unlimited snacks, fruits and beverages Complimentary periodic lunches at the office Fun team-building activities & Corporate events Magnificent offices in Iconebene Night & Weekend Shift incentive (as applicable) All applications will be handled with the strictest confidentiality.