IT Field Technician

The IT Field Technician is responsible for second tier desktop computer, laptop, telecommunication and Retail POS setup and troubleshooting at all locations.  This position performs customer follow-up, team communication and continued escalation until assigned work orders are completed in a timely manner and with outstanding customer service.

RESPONSIBILITY LEVEL: IT Field Technicians perform services range from complete network implementations to proactive service contracts and managed services. installations, maintenance, break-fix, and general merchandising tasks within office and retail locations. Assists customers and peer groups with advanced troubleshooting, applications, and hardware installations. Implements strategies to achieve the goals for the organization and