Customer Support Representative (CSR)

Job Title: Customer Support Representative Location: Legazpi City, Philippines Employment Type: Full-time Overview We are seeking motivated Customer Support Representatives to join our growing team in Legazpi City. You’ll provide first-line support to international clients across email, phone, and live chat, ensuring each interaction is handled with professionalism, empathy, and accuracy.

Key Responsibilities

Handle inbound and outbound customer inquiries. Provide timely, accurate, and empathetic responses to client concerns. Troubleshoot basic issues and escalate cases when necessary. Document customer interactions and resolutions in CRM systems. Collaborate with internal teams to address recurring issues and enhance processes.

Meet performance targets including response times, resolution quality, and customer satisfaction.

Requirements

Requirements Excellent English communication skills (both written and verbal). Experience in a BPO or Customer Support role preferred. Strong problem-solving skills with a customer-first mindset. Ability to work AU or US shifts from our Legazpi office. Tech-savvy and comfortable using CRM tools, email platforms, and live chat applications.

Able to multitask and remain calm under pressure.

Benefits

Why Join Us? Competitive salary and benefits package. Career growth and development opportunities. Supportive team culture with continuous training. Office-based role with a safe and collaborative work environment. Great Place To Work ^TM - certified workplace, 4 years in a row