Senior Technical Architect (Collaboration Technologies)

Our client in the consulting space is seeking a Senior Collaboration Technical Architect to lead the design and technical strategy of enterprise Collaboration, Unified Communications (UC), Contact Centre (CC), and Customer Experience (CX) solutions. This client-facing role combines solution architecture, consulting, and pre-sales expertise to design secure, scalable, and innovative solutions that address business challenges.

The successful candidate will act as a trusted advisor, leading customers from discovery through implementation while ensuring successful delivery.

Key Responsibilities

Design end-to-end Collaboration, UC, CC, and CX solutions aligned to business objectives. Translate business requirements into technical architectures, implementation roadmaps, and integration designs. Produce high- and low-level designs, architecture documentation, technical specifications, and implementation plans. Lead customer discovery workshops, solution presentations, technical consultations, and executive briefings.

Support pre-sales activities including RFP/RFI responses, Statements of Work (SoW), proposals, pricing, and solution reviews. Design integrations with Active Directory/Entra ID, CRM, ERP, ITSM, APIs, REST services, identity management, and enterprise applications. Architect cloud, hybrid, and on-premises contact centre and customer experience solutions, including legacy migration initiatives.

Ensure solutions comply with security, governance, privacy, and enterprise architecture standards. Provide technical leadership during Proof of Concepts (Po. Cs), implementation, deployment, and transition to delivery teams.

Requirements

Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field. Proven experience delivering enterprise-scale Collaboration, UC, CC, or CX architecture and consulting engagements. Vendor certifications in Collaboration, UC, CC, or CX technologies. Microsoft Azure, AWS, or Google Cloud certifications.

TOGAF or equivalent architecture certification. Extensive experience in Solution or Technical Architecture within Collaboration, Unified Communications, Contact Centre, and Customer Experience technologies. Strong knowledge of enterprise networking, security, systems architecture, APIs, REST services, software design principles, and enterprise integrations.

Experience with one or more platforms including Cisco UC & Contact Center, Cisco Voice, Genesys Cloud CX, NICE CXone, Amazon Connect, Microsoft Teams Voice, Zoom Contact Center, Alcatel-Lucent OmniPCX Enterprise, or similar enterprise platforms. Proven pre-sales, consulting, solution design, requirements gathering, proposal development, and customer presentation experience.

Strong analytical, problem-solving, stakeholder management, communication, and technical leadership skills.