Call Center Representative, Full Time - Days/Evenings

Job Description Additional Job Information 40 hours per week Monday through Friday Days; 7:30 a.m. to 4:00 p.m. Evenings; 3:30 p.m. to 12:00 a.m. Shift differential offered for evenings Holiday rotation required by department Benefits start first day of employment!

Overview

Job Summary Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Job Responsibilities

Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories. Answers incoming calls according to department guidelines. Provides paging service. Provides clerical duties, organizes and maintains records. Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customer’s request.

Performs Other Responsibilities as Assigned.

Minimum Qualifications

High School Diploma or GED < 2 Years’ Experience No Supervisor Experience Preferred Qualifications 2-5 Years’ Experience Work Shift Various Shifts (United States of America) Legal Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position.

It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer