Therapy Patient Access Representative

The TOA Therapy Patient Access Representative is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.  

Receive and manage therapy orders via the Nextgen “Task Basket”. Contact patients to schedule therapy appointments. Answer inbound calls from new and existing patients Review in Nextgen and confirm patient demographics and insurance information Dissect pertinent details such as patient address, availability, to find the most convenient and effective appointment for the patient Schedule patient appointm