Job description
1.Service Channel Strategy & Deployment: Develop and optimize service channel layout across regions in France. Evaluate existing service network coverage and identify gaps. Ensure timely and wide-reaching service accessibility through strategic partner onboarding and capacity planning. 2. Service Quality Monitoring:Establish clear service standards and performance metrics. Regularly conduct audits and evaluations of service centers. Identify and resolve quality issues to maintain a high level of customer satisfaction. 3. Customer Satisfaction Management: Collect and analyze customer feedback, satisfaction surveys, and complaint data.Design and implement improvement plans based on customer insights.Drive initiatives to continuously enhance user experience. 4. Process Design & Optimization:Map and improve service processes to reduce turnaround time and operational cost.Promote best practices across service centers to increase efficiency and consistency. 5. Service Systems &Tools Support: Support the implementation of service platforms and tools.Train service partners on the systems and tools to improve visibility and management of service operations. 6. Performance & KPI Management: Monitor and analyze partner performance based on KPIs. Drive improvements via performance-based incentives and penalties.