Job description
Key Responsibilities
Design & Architecture: Define and implement Teams solutions (Collaboration, Meetings, Teams Phone, Rooms) aligned with business needs.
Voice & Rooms: Manage Teams Phone (Direct Routing/Operator Connect), SBCs, dial plans, E911, and Teams Rooms standards.
Operations & Performance: Monitor service health, optimize QoS, troubleshoot end-to-end issues, and lead incident/problem management.
Automation: Develop PowerShell scripts for provisioning, Graph API, Power BI reporting, and policy management.
Projects: Lead migrations, integrations, and adoption initiatives.
Stakeholder Engagement: Produce HLD/LLD documentation, runbooks, and provide executive-level updates.