Job description
Our IT Help Desk Technician will be a member of our corporate IT team and work out of our Sacramento, CA office. This role will serve as a first point of contact for employees experiencing computer, software, hardware, operating system, or basic networking issues. You will diagnose common computer errors, troubleshoot technical problems, and provide timely support to restore normal operation.
You will take responsibility for routine support activities, communicate progress clearly, and refer more complex or unresolved issues to higher-level IT staff. Due to the support requirements, this role is expected to be in the office on a consistent schedule with a minimum of 3 days/week.