Account Associate - Mandarin Bilingual

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Responsibilities

​Works in a fast-paced, structured call center environment Delivers extraordinary customer care by responding to customer questions concerning their accounts Grows and nurtures customer relationships on each and every call that result in measurable customer value Documents necessary account information and offer solutions that benefit the customer Maintains acceptable performance standards, including effectiveness, efficiency and quality.

Upholds the client policies (call handing, password, security, systems, and confidentiality etc) Supports and adheres to company policies, requirements, and expectations Maintains regular and consistent attendance and punctuality Requirements: Must be fluent in Mandarin and English Call center experience is a plus Amenable to work in fixed graveyard shift schedule Amenable to work onsite in VXI Pasay For foreign nationals: Must have eligibility to work in the Philippines Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa Must have a valid passport at least 1 year before expiry If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!