Job description
Main duties and responsibilities Verify and refund Tax Free Forms to international travellers Ensure a satisfactory experience for our customers Prevent refunding mistakes and fraud Prepare reports as needed Observe Global Blue and Merchant’s policies, guidelines and procedures Collaboration with Lounge Florence, if needed, on activities related to the role of Associate Lounge Assistant.
Main KPIs Number of refunded transactions Refunding mistake ratio Reporting and collaboration Reporting line: Issuing & Refund Coordinator Mainly cooperates with: Peers at same and other Refund/Downtown Points Quality Assurance Processing Refund & Security Manager Merchants’ staff Sales organization Background and Education Helpful: a commercial background Helpful: experience in face to face customer contact Helpful: experience in managing tills Helpful: airport, retail or front office experience Helpful: customer service experience Specific skills and knowledge Must be fluent in English.
Other helpful languages in order of relevance: Chinese, Russian, Arabic Must be dedicated to service and customer satisfaction Must be experienced in using office software Must be trustworthy to handle large amounts of cash Must have a clean criminal record Must be able to handle stress Must be nimble but thorough Must be a good team player Must be flexible in terms of working hours Previous working experience is a plus