Working Student - Technical Support (m/f/d)

🎤 WHY VOIZE? BECAUSE WE'RE MORE THAN JUST A JOB! voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.

💡 YOUR MISSION: KEEP 1,000+ CARE FACILITIES RUNNING As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice.

🚀 YOUR DAILY BUSINESS

• NO TWO SHIFTS ARE ALIKE
• Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
• Debug integrations and on-prem configs for German care software systems
• Untangle customer-side IT issues like firewalls, proxies, and certificates
• Monitor system health during your shift and support incident response
• Turn recurring issues into fixes - contribute to root-cause docs and runbooks 🤝 YOUR SKILLSET
• WHAT YOU BRING TO THE TABLE
• Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
• Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
• Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast
• Available for rotating evening/weekend shifts, calm and clear under pressure
• German at C2 level, plus good English 🌱 GROWING TOGETHER
• WHAT YOU CAN EXPECT AT VOIZE
• Flexible working hours because you know when you work best! - reimbursement of the "Deutschlandticket" - 25 days of vacation – and your birthday off ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can't wait to meet you - no matter who you are or what background you have!