Job description
Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!
We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.
At Frazier & Deeter, we’re committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.
Job Summary:
Frazier & Deeter is looking for a **Production Support Engineer **who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm's growing portfolio of applications, automations, integrations, and AI-enabled solutions while delivering exceptional service to internal stakeholders. This is an excellent opportunity for a technology professional seeking hands-on experience in a fast-paced environment where innovation and collaboration are valued.
** Duties & Responsibilities: **
- Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer.
- Monitor production processes, review basic logs, document incidents, and assist with initial triage and escalation.
- Support newly acquired teams during post-cutover stabilization by helping resolve common issues quickly and documenting recurring pain points.
- Maintain support documentation, runbooks, known-issue lists, and user-facing troubleshooting materials.
- Coordinate with business analysts to capture feedback and route enhancement requests appropriately.
- Assist with proactive monitoring and validation of integrations, automations, and data workflows.
- Help reduce development-team interruptions by absorbing operational support tasks that fall outside the service desk skill set.
** Education & Experience: **
- Junior to mid-level engineer with a solid technical foundation and interest in application support, integrations, and automation.
- Ability to troubleshoot issues methodically and escalate with clear documentation.
- Basic understanding of APIs, logs, data flows, business applications, or automation platforms preferred.
- Strong customer-service mindset and ability to support users during periods of change.
- Comfort working closely with development, business analysis, support, and project teams.
- Interest in growing into more advanced production support, development, or integration responsibilities over time.
#LI - hybrid