Job description
Position Description The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections. Roles Responsibilities ● Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
● Responsible for onboarding and management of ECs, with the support f the TSEs. ● Customer management and retention drive. ● Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage. ● Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area ● Oversee activities of channel development, channel management, and TOMA across business areas.
● Delinquency management. ●Management of business partners, driving ROI and creating new business opportunities for the organisation. ● Support HR in recommending quality candidates for resource gap closure where necessary.
Requirements
Desired Skills and Experience ● Channel management skills. ● Must possess a good knowledge of the business area under coverage ● FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage ● Must possess a good passion for social enterprise and the development of people and the environment.
● Good coaching skill is very necessary. ● Good leadership and managerial skills from previous workplaces will be an added advantage. ● Excellent people-to-people skills ● Relevant industry knowledge in relation to the current role. ● Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
● Must demonstrate complete discretion and confidentiality of business vital information. ● Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc. ● The candidate must demonstrate good problem-solving and decision-making skills.