Job description
Trex is seeking a Customer Loyalty Advocate to serve as a trusted front-line technical resource for homeowners, builders, and prospective customers throughout the lifecycle of a Trex deck. From planning and product selection to installation and long-term ownership. This role goes beyond traditional customer service, requiring the ability to educate customers on installation best practices, product compatibility, and project planning with confidence and clarity.
The Customer Loyalty Advocate reviews customer‑provided photos, installation details, and project descriptions to verify adherence to Trex installation guidelines before issues are advanced for further review.