Job description
• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
- Communicates with project manager/client to identify application requirements.
- Ensures applications meet the standards and requirements of both the client and project manager.
- Conducts tests of the application for functionality, reliability, and stabilization.
- Deploys/implements the application to the client.
- Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.
- Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
- Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
- Demonstrate professionalism and leadership in representing the Company to customers and vendors.
- Core PureCloud handler development & maintenance.
- Monitor and respond to system errors. Participate in on-call rotation.
- Follow-up on and resolve outstanding issues in a timely manner.
- Update customer to reflect changes in system configuration as needed.
- Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.
- Ability to multi-task is imperative.
- Participate in interviewing candidates and making hiring recommendations.
- Accurately forecast utilization and consulting revenue.
- Establishing and executing ongoing personnel technical training and growth plans
- Understand system hardware/software to be able to identify problems and provide a remedy.
- Handle TAC/Engineering escalations as directed by the team lead or team manager.