Job description
Job Summary:** We are seeking a highly motivated and detail-oriented Collection Executive to manage and recover outstanding debts while maintaining positive customer relationships. Job Responsibilities:** * Contact customers via phone, email, and mail to collect overdue payments. * Negotiate payment plans and settlements with customers.
-
Accurately document all communication and collection activities in the system. * Investigate and resolve customer queries and disputes related to outstanding balances. * Adhere to all relevant collection laws and company policies. * Collaborate with internal teams to identify and address root causes of non-payment. * Prepare and submit regular reports on collection activities and performance.
-
Maintain a professional and empathetic approach while interacting with customers. Job Qualifications:** * High school diploma or equivalent; a degree in finance, business administration, or a related field is a plus. * Proven experience in collections, customer service, or a call center environment. * Excellent communication, negotiation, and interpersonal skills.
-
Strong problem-solving abilities and attention to detail. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Familiarity with collection software and CRM systems is desirable. * A strong understanding of ethical collection practices and relevant regulations.