Job description
ACG_3667_JOB Our client is a leading organization in the banking and financial services sector, seeking an experienced professional to join their team. Agile Facilitation & Ceremonies Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, for one or multiple Agile squads.
Provide coaching to team members on Agile principles, Scrum and Kanban methodologies, and effective self-organization practices. Collaborate closely with Product Owners to maintain a well-structured, prioritized, and continuously refined product backlog. Delivery Flow & Impediment Management Proactively identify, monitor, and resolve delivery obstacles to safeguard sprint objectives and ensure smooth execution.
Manage cross-squad dependencies and coordinate effectively with the Client’s teams and consulting partners. Protect the squad from scope expansion, unexpected requests, and unplanned disruptions that may affect delivery commitments. Team Health & Continuous Improvement Promote a working culture founded on transparency, mutual trust, collaboration, and continuous improvement.
Leverage sprint retrospectives and team health assessments to identify and implement practical, measurable improvements. Support the development of Agile capabilities and enhance the overall Agile maturity of both the squad and relevant stakeholders. Reporting & Stakeholder Coordination Monitor, analyze, and communicate key delivery metrics, including velocity, burndown, cycle time, and delivery predictability.
Provide clear, accurate, and timely progress updates to the TMO, NTP leadership, and the consulting partner. Facilitate alignment across multiple squads and contribute to effective program-level governance and coordination.
Requirements
Experience & Education Possess at least four years of experience in software or solution delivery, including a minimum of two to three years working in a dedicated Scrum Master role. Demonstrate proven experience in facilitating one or more Agile squads within a fast-paced delivery environment. Practical experience in Banking, Financial Services, or consulting-led delivery environments is highly preferred.
Hold a bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, Engineering, or a related discipline. Technical Skills Demonstrate strong knowledge of Scrum and Kanban methodologies, with familiarity with scaled Agile frameworks such as SAFe or LeSS considered an advantage. Possess practical experience using Agile project management and collaboration tools, including Jira, Confluence, Azure DevOps, or equivalent platforms.
Have a solid understanding of Agile delivery metrics, forecasting techniques, and performance reporting. Hold a recognized Scrum certification, such as PSM I, PSM II, CSM, or an equivalent qualification. Soft Skills Demonstrate a servant-leadership mindset supported by strong facilitation, mentoring, and coaching capabilities.
Possess excellent communication, stakeholder management, and conflict-resolution skills. Be proactive, highly organized, and capable of managing responsibilities independently in a dynamic and fast-paced environment. Have a good command of English to communicate and collaborate effectively with the consulting partner.
Nice to Have
Advanced Agile or Scrum certifications, such as PSM II, SAFe Scrum Master, or SAFe Program Consultant, would be advantageous. Experience supporting squads focused on data, analytics, digital transformation, or digital banking is preferred. Previous exposure to large-scale transformation programs within the banking or financial services sector would be beneficial.
Experience working with consulting organizations or within onsite and body-leasing delivery models is considered an advantage.
Benefits
Receive a competitive compensation package aligned with the experience and capabilities expected of a Mid-Senior Scrum Master. Be entitled to a 13th-month salary together with a performance-based bonus. Receive full statutory insurance coverage, including social, health, and unemployment insurance, in accordance with Vietnamese labor regulations.
Gain the opportunity to contribute to a flagship transformation program in collaboration with a leading global consulting partner and a top-tier Vietnamese bank. Develop extensive hands-on experience facilitating multiple Agile squads within a high-profile, consulting-grade delivery program. Enhance professional capabilities through exposure to advanced Agile practices and internationally recognized consulting delivery standards.
Benefit from a transparent and structured career development pathway within NTP Solution. Work in a collaborative, supportive, and high-performance professional environment. Contact: Thao Phan and Gia Huy Due to the immense number of applicants, only shortlisted candidates will be contacted