Affluent Relationship Manager - House Hold - Pan India

Department Priority – Retail Liabilities Location : Multiple locations in India Position Grade: M5/M6 Grade offered : AVP/DVP A premium banking proposition designed to cater for the financial planning, banking and investment needs of the fast growing affluent consumer segment. The program brings in several best-in-class, technology-savvy and financially smart offerings for its customers to give them a holistic and convenient financial services experience.

This role is notch above the branch head roles in many banks.

Key responsibilities

This is an individual contributor role Relationship Building Deepening Cross Sell Ensure consistent growth of Investment AUM & CASA portfolio. Work closely with the Head RM to establish synergies with different channels for maximum wallet share. Informs customers of new products or product enhancements to expand the banking relationship further.

Ensure all business happens strictly within the compliance guidelines & framework of the bank Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances.

Assist in resolving service hurdles to create a delight situation for customers. Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies family of existing customers. Acquire new accounts from referrals from existing customers Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category

• A priority customer Role: Develop new and existing HNI customer relationships for Priority Business by in - depth profiling of the client. Identify opportunities and match these opportunities to products/solutions provided by the bank. Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness. Formulate and implement the sales plan to acquire new HNI clients and increase the customer base Use investment expertise to conduct client portfolio reviews and showcase products as per clients requirements. Ensure client contactability at all times through regular connect with them in weekly/monthly calls. Resolve client queries for the managed book within the specified TAT. Plan and conduct special sales initiatives and events for prospective and existing clients. Endure adherence to all bank and regulatory processes always.

Requirements

Aptitude to deliver high quality customer service by using organization and interpersonal skills. NISM/IRDA/AMFI if any can be strongly preferred. Fluent in communication skills, presentable and a quick grasping power. Decision-making skills with good sense of ownership-understanding the client requirements Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.

Banking/NBFC will be preferred with good portfolio management. Experience: minimum 7-8 years of experience in relationships and portfolio management. Graduation Qualification in any stream/ MBA preferred