Technical Communicator, Product Support

This position supports the technical aspects of difficult, unusual, recurring, or complex machine and engine issues by assisting Service, Product Support, Sales, Rental, Parts, and customers through advanced troubleshooting, diagnostics, technical research, root cause analysis, issue escalation, and reliability improvement.

The Technical Communicator serves as the primary technical liaison between the dealership, customers, Caterpillar, and allied manufacturers for product support matters.