Job description
We're Hiring | Snowflake Service Lead Location: Hyderabad Employment Type: Full-Time Experience: 6–10 Years CTC: Up to ₹35 LPA Work Mode: Hybrid (3 Days Work from Office) Job Overview We are looking for an experienced Snowflake Service Lead to lead our Data Platform Support team. The ideal candidate should have a strong background in Snowflake Data Engineering along with experience in production support, incident management, and service delivery.
This role requires a hands-on technical leader who can resolve complex issues, manage SLAs, mentor a team of engineers, and ensure high-quality support for enterprise data platforms.
Requirements
Required Skills ✔ 6–10 years of experience in Data Engineering and Production Support. ✔ Strong hands-on experience with Snowflake. ✔ Experience with at least one of dbt, Airbyte, Airflow, or Terraform. ✔ Good understanding of Dimensional Modelling (Kimball Facts & Dimensions). ✔ Experience in Production Support, Managed Services, or Service Desk environments.
✔ Strong knowledge of Incident Management, Ticket Prioritization, SLAs, and Escalation Handling. ✔ Experience using Jira/Jira Service Management (JSM) or similar ticketing tools. ✔ Excellent communication, stakeholder management, and leadership skills. ✔ Experience managing or mentoring a team of engineers.