Job description
Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high volume of incoming calls from clients, patients, and the general public in a professional and courteous manner. Deals with a multitude of different questions or requests from callers and is responsible for transferring calls to appropriate departments and/or individuals as necessary.
Determines the nature of the call and takes all possible action to ensure the provision of excellent customer service upon first contact. This position reflects and carries forward the mission, vision and values of Equitas Health both internally and throughout the communities that we serve.