IT Service Desk Technician, 99 Main Office

The IT Service Desk Technician at Foodland provides frontline technical support to employees by responding to calls and emails, troubleshooting issues with computers, point-of-sale systems, networks, and other IT equipment, and documenting incidents in a ticketing system. The role involves setting up and repairing hardware and software, escalating complex problems when needed, and traveling to store locations to perform on-site support and maintenance.