Job description
We’re hiring! Technical Support I Location: Medellín | Mode: On site| Salary: Up to 3.5 At RAMBPO , we mix tech, talent, and great vibes to create solutions that really make a difference. We’re a boutique BPO with a human touch — where ideas flow, teamwork rules, and every day is a chance to grow. Contract terms: Phase 1 (Training — 4 months): Fixed-term contract Salary: $2,200,000 COP Phase 2 (Continuation — subject to approval): Permanent contract Salary: COP 3,500,000 Subject to performance and client approval What you’ll do:
- Be the friendly first point of contact for clients using our customs clearance platform with CBP and other agencies.
- Answer tickets, troubleshoot software issues, and guide clients through processes.
- Review documentation, solve tariff-related questions, and keep things running smoothly.
- Build strong, positive relationships with our clients. What we’re looking for:
- English B2+
- Basic IT knowledge (OS, networks, firewalls).
- Back-office experience is a plus.
- Great communication, problem-solving skills, and a team-player mindset. If you’re ready to bring your skills, good energy, and problem-solving mindset to a place where you can really make an impact, we’d love to meet you! Apply now and let’s make things happen together.