Senior Manager, Business Operations

What's The Role The Senior Manager , Business Operations for Liberty Caribbean / Flow Trinidad serves as a strategic partner and trusted advisor to the Country Manager/VP & General Manager, driving business performance through data-driven insights, strategic planning, and operational excellence. The role translates business, market, customer, and competitive information into actionable intelligence that supports executive decision-making, business growth, and organizational effectiveness.

Working closely with local and regional leadership teams, the Director leads performance reporting, strategic initiatives, governance activities, and cross-functional collaboration to support the successful execution of Liberty Caribbean's strategic priorities.

What You'll Do

Strategic Business Intelligence & Insights Develop and maintain a comprehensive understanding of Liberty Caribbean's business operations across the region, spanning both Business-to-Consumer (B2C) and Business-to-Business (B2B) segments. Analyze business performance, market trends, competitive dynamics, risks, and growth opportunities to inform strategic decision-making.

Translate market, customer, and competitive intelligence into actionable insights and strategic recommendations for executive leadership. Lead the development and delivery of ongoing business intelligence reporting, dashboards, and executive-level insights to support business performance and growth objectives . Serve as a trusted advisor to senior leadership by providing data-driven perspectives on key business opportunities, challenges, and strategic initiatives.

Business Performance & Reporting Partner with business leaders and cross-functional teams to collect, consolidate , analyze , and synthesize operational and commercial data from across the organization. Define, implement, and continuously improve management reporting frameworks, key performance indicators (KPIs), and executive dashboards to enhance visibility and decision-making.

Collaborate closely with the central Business Operations team to ensure the timely preparation and delivery of reporting and insights for key leadership meetings and governance forums. Identify performance trends, operational efficiencies, and cross-functional synergies that contribute to achieving strategic and financial goals.

Strategic Planning & Business Enablement Support the development, articulation, and communication of the company's strategic vision, priorities, and business narrative for internal and external stakeholders. Develop strategic frameworks, business cases, and recommendations to support growth initiatives, operational transformation, and organizational priorities.

Maintain a deep understanding of Liberty Caribbean's strategic direction and leverage those insights to identify opportunities that strengthen local market performance and competitiveness. Stakeholder Management & Leadership Support Build and maintain strong relationships with key stakeholders across Liberty Caribbean to drive collaboration, alignment, and successful execution of strategic initiatives.

Facilitate communication and alignment between business units, ensuring organizational priorities are translated into actionable plans and measurable outcomes. Support executive leadership through the development of high-quality presentations, briefing materials, strategic planning sessions, leadership meetings, and offsite events.

Act as a strategic sounding board to the Cluster Leader/Country Manager, providing independent thought leadership, challenge, and recommendations on business opportunities, risks, and emerging issues. Transformation, Culture & Organizational Effectiveness Support organizational transformation initiatives by promoting a culture of innovation, collaboration, accountability, and continuous improvement.

Lead and facilitate cross-functional initiatives, workshops, and team-building programs that strengthen organizational culture and support change management objectives . Champion customer-centric thinking across the organization by supporting the development and execution of go-to-market strategies, brand initiatives, and customer experience enhancement programs.

Drive alignment between strategic objectives , organizational culture, and operational execution to improve overall business performance and employee engagement. Governance & Executive Coordination Coordinate and monitor strategic initiatives, ensuring clear accountability, timely execution, and effective progress reporting to leadership.

Prepare executive summaries, briefing materials, and recommendations for Senior Leadership Team (SLT) discussions, Board presentations, and other governance forums. Monitor the execution of key business priorities and provide regular updates on progress, risks, dependencies, and mitigation plans. Support with leadership presentations, meetings, and team development initiatives ( i.

e. SLT, Offsite, etc.) Serve as a ‘sounding board’ to the cluster leader / country manager for new ideas and initiatives.

What You'll Need

Knowledge & Experience 10+ years of progressive leadership experience in business operations, strategy, commercial management, business intelligence, consulting, or a related field. Experience working within the telecommunications, technology, or a similarly complex, fast-paced industry is preferred. Proven track record of supporting senior executives and influencing strategic business decisions.

Experience leading cross-functional initiatives and driving organizational performance improvements. Strong experience in business performance management, strategic planning, reporting, and analytics. Experience developing executive-level presentations, business cases, and strategic recommendations. Demonstrated success in managing multiple priorities and stakeholders across local and regional environments.

Skills & Abilities Strategic & Analytical Thinking Business Acumen Influencing & Executive Presence Change Leadership Stakeholder Management Collaboration & Relationship Building Resilience & Adaptability Business Intelligence & Analytics Strategic Planning & Execution Performance Management Market & Competitive Analysis Executive Communication Project & Program Management Who We Are We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Bahamas Telecommunication (BTC), FLOW, Liberty Networks, Liberty Communications(Puerto Rico & USVI), Liberty Costa Rica, and Más Móvil.

We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región Why Join Us Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat.

Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

#LI-KW1 What You'll Do Strategic Business Intelligence & Insights Develop and maintain a comprehensive understanding of Liberty Caribbean's business operations across the region, spanning both Business-to-Consumer (B2C) and Business-to-Business (B2B) segments. Analyze business performance, market trends, competitive dynamics, risks, and growth opportunities to inform strategic decision-making.

Translate market, customer, and competitive intelligence into actionable insights and strategic recommendations for executive leadership. Lead the development and delivery of ongoing business intelligence reporting, dashboards, and executive-level insights to support business performance and growth objectives . Serve as a trusted advisor to senior leadership by providing data-driven perspectives on key business opportunities, challenges, and strategic initiatives.

Business Performance & Reporting Partner with business leaders and cross-functional teams to collect, consolidate , analyze , and synthesize operational and commercial data from across the organization. Define, implement, and continuously improve management reporting frameworks, key performance indicators (KPIs), and executive dashboards to enhance visibility and decision-making.

Collaborate closely with the central Business Operations team to ensure the timely preparation and delivery of reporting and insights for key leadership meetings and governance forums. Identify performance trends, operational efficiencies, and cross-functional synergies that contribute to achieving strategic and financial goals.

Strategic Planning & Business Enablement Support the development, articulation, and communication of the company's strategic vision, priorities, and business narrative for internal and external stakeholders. Develop strategic frameworks, business cases, and recommendations to support growth initiatives, operational transformation, and organizational priorities.

Maintain a deep understanding of Liberty Caribbean's strategic direction and leverage those insights to identify opportunities that strengthen local market performance and competitiveness. Stakeholder Management & Leadership Support Build and maintain strong relationships with key stakeholders across Liberty Caribbean to drive collaboration, alignment, and successful execution of strategic initiatives.

Facilitate communication and alignment between business units, ensuring organizational priorities are translated into actionable plans and measurable outcomes. Support executive leadership through the development of high-quality presentations, briefing materials, strategic planning sessions, leadership meetings, and offsite events.

Act as a strategic sounding board to the Cluster Leader/Country Manager, providing independent thought leadership, challenge, and recommendations on business opportunities, risks, and emerging issues. Transformation, Culture & Organizational Effectiveness Support organizational transformation initiatives by promoting a culture of innovation, collaboration, accountability, and continuous improvement.

Lead and facilitate cross-functional initiatives, workshops, and team-building programs that strengthen organizational culture and support change management objectives . Champion customer-centric thinking across the organization by supporting the development and execution of go-to-market strategies, brand initiatives, and customer experience enhancement programs.

Drive alignment between strategic objectives , organizational culture, and operational execution to improve overall business performance and employee engagement. Governance & Executive Coordination Coordinate and monitor strategic initiatives, ensuring clear accountability, timely execution, and effective progress reporting to leadership.

Prepare executive summaries, briefing materials, and recommendations for Senior Leadership Team (SLT) discussions, Board presentations, and other governance forums. Monitor the execution of key business priorities and provide regular updates on progress, risks, dependencies, and mitigation plans. Support with leadership presentations, meetings, and team development initiatives ( i.

e. SLT, Offsite, etc.) Serve as a ‘sounding board’ to the cluster leader / country manager for new ideas and initiatives.

What You'll Need

Knowledge & Experience 10+ years of progressive leadership experience in business operations, strategy, commercial management, business intelligence, consulting, or a related field. Experience working within the telecommunications, technology, or a similarly complex, fast-paced industry is preferred. Proven track record of supporting senior executives and influencing strategic business decisions.

Experience leading cross-functional initiatives and driving organizational performance improvements. Strong experience in business performance management, strategic planning, reporting, and analytics. Experience developing executive-level presentations, business cases, and strategic recommendations. Demonstrated success in managing multiple priorities and stakeholders across local and regional environments.

Skills & Abilities Strategic & Analytical Thinking Business Acumen Influencing & Executive Presence Change Leadership Stakeholder Management Collaboration & Relationship Building Resilience & Adaptability Business Intelligence & Analytics Strategic Planning & Execution Performance Management Market & Competitive Analysis Executive Communication Project & Program Management Who We Are We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Bahamas Telecommunication (BTC), FLOW, Liberty Networks, Liberty Communications(Puerto Rico & USVI), Liberty Costa Rica, and Más Móvil.

We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región Why Join Us Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat.

Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

#LI-KW1