Manager of Account Management

We are hiring a Manager, Account Management ON SITE | Medellín, Colombia About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

About the Role

As the Manager, Account Management at Simpro Group, you will play a key leadership role in driving customer retention, revenue growth, and long-term client success across the region. You will lead and develop a high-performing team of Account Managers, empowering them to build strong customer relationships while delivering measurable commercial outcomes.

This role is ideal for an experienced leader with a strategic mindset, strong people management skills, and a passion for customer growth within SaaS environments. Working closely with cross-functional global teams, you will help shape account strategies, improve operational processes, and ensure a consistent and high-quality customer experience aligned with Simpro’s business objectives.

Key Responsibilities

• Account Management Strategy & Growth
• Collaborate in the development and execution of Account Management strategies focused on revenue growth, customer retention, and churn reduction
• Develop customer segment strategies to maximize customer value and platform adoption
• Drive commercial initiatives that contribute to expansion opportunities and long-term account success
• Team Leadership & Development
• Lead, mentor, and empower a team of Account Managers to deliver impactful customer interactions
• Help scale and further develop the Account Management function to support business growth objectives
• Foster a strong and positive team culture through coaching, regular 1:1s, team meetings, and performance development initiatives
• Customer Relationship Management
• Act as a senior escalation point and executive sponsor for strategic customer relationships
• Build trusted relationships with executive stakeholders and support long-term partnership development
• Advocate for customer needs while balancing business priorities and commercial outcomes
• Cross-Functional Collaboration
• Encourage and lead collaboration across Sales, Customer Success, Support, Product, and other internal teams
• Ensure alignment between departments to deliver seamless customer experiences
• Support continuous improvement initiatives and operational efficiencies across the customer lifecycle
• Performance Analysis & Operational Excellence
• Analyze customer and business data to monitor team performance and measure strategy effectiveness
• Utilize insights and metrics to drive informed decision-making and process improvements
• Promote a data-driven and process-oriented mindset across the team Join a global leadership environment where customer success, collaboration, and strategic growth drive meaningful business impact within an international technology company.

Requirements

• Extensive experience leading Account Management, Customer Success, or Sales teams, preferably within SaaS environments
• Senior leadership experience in roles such as Head of Customer Success, Director of Account Management, or similar leadership positions
• Proven track record of owning and delivering commercial goals that drive customer growth and retention
• Strong strategic thinking skills with the ability to build and maintain business insight
• Excellent people management skills with experience developing high-performing teams
• Ability to create and maintain a strong, collaborative, and positive team culture
• Exceptional customer relationship management skills with executive stakeholder engagement experience
• Excellent interpersonal, negotiation, conflict resolution, and influencing skills
• Strong analytical capabilities and a process-oriented mindset
• Tech-savvy professional with genuine interest in software products and technology environments
• Customer-centric mindset combined with passion for revenue growth and business impact Benefits Competitive salary in Colombian pesos (COP) + Exciting Commissions Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage) Private medical insurance Be part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM. We take care of you at supporting your comfort and safety, as we provide transportation during the following schedules: Home drop-off service after late shifts ending at 2:00 AM Home pick-up service prior early shifts starting at 3:00 AM Continuous training and mentoring Opportunity to work with a leading global IT company