Technical Service Manager

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

The Opportunity We're looking for an experienced Technical Service Manager (TSM) to become the trusted technical advisor for a portfolio of corporate customers. This is a highly visible post-sales role that combines technical consulting, customer engagement and technical project leadership. You'll own the technical relationship with your customers, ensuring their environments remain reliable, secure and optimised while identifying opportunities to improve their technology and overall experience.

Working closely with Sales, Engineering, Service Delivery and Operations, you'll oversee technical implementations of new customers, lead strategic technical service reviews, manage escalations and advise on technical faults, work on and design organic sales requests and provide strategic guidance that helps customers maximise the value of their investment with Macquarie Telecom.

If you enjoy solving complex technical challenges, building long-term customer partnerships and influencing positive business outcomes, this is the role for you.