Service Coordinator | Sydney’s Western Suburbs

About the Company… The Company specialises in the servicing, maintenance, design and installation of refrigeration services within the commercial sector. Having a broad range of wealth in their expertise, they have built a loyal customer base with the latest in advanced refrigeration technology, methods for reduced breakdown times and environmentally sustainable designs, that enables their customers to experience better outcomes through reduced running costs.

Over the years, the Company has increased their market share from an existing customer base that trusts on the integrity and reliability of the company’s brand by name and they are now seeking to employ a Service Coordinator to assist with the management and coordination of a dynamically trained team of loyal employees.

About the Position… The position holds the responsibility of overseeing client needs in a professional manner; on a daily basis ensuring that the company’s positive image and reputation remains intact. You will also be required to devise new ways to improve customer service and client relationships, scheduling meetings with prospective and existing clients and research the market trends and consumer base to better serve the needs of the target demographic.

Further duties include; Written reports and database entries of client and customer activity. Book in service calls, organise clients, chase jobs and follow-up on outstanding quotes. Complete monthly reports as requested by Service Manager and Management. Assisting associates in closing sales and bringing in new clients.

Assisting in managing employee schedules. Acting as a liaison between clients and company. Addressing and resolving any issues or complaints. Providing input into the design of promotional material. Working with the marketing department to discuss research and market trends. The Ideal Candidate… The ideal candidate will have experience as a Service Coordinator in the HVAC or Fire industry and demonstrate an excellence in interpersonal skills, developing professional relationships and the ability to remain calm under pressure.

Further to this, the ideal candidate will have; Previous experience in a similar role. Possess detailed knowledge of the HVAC/ Fire industry service and standards. Exhibit strong organisational skills. The ability to think creatively and analytically. Demonstrate strong leadership skills. Experience in using Database software and Microsoft Office Suite.

Proven ability in multi-tasking effectively. About the Benefits… The company is offering a salary of between $60,000-$70,000 plus superannuation. They encourage their employees by providing on-going training and support for future career development and have a supportive team environment that ensures success; based on your commitment and dedication to perform to the extent of your calibre and expertise.

Apply Now… If you are an experienced Service Coordinator and seeking a reputable employer to further your career, then please apply and will be in touch to discuss your application further.