Job description
How you'll help us Keep Climbing (overview & key responsibilities) Delta’s On Board Services team is seeking a highly motivated Regional Manager, OBS (APAC) to lead and optimize catering operations across the Asia-Pacific region. This role is critical to ensuring a safe, compliant, and reliable onboard service experience for our customers, while partnering closely with international catering vendors and cross-functional teams.
As a Regional Manager, you will serve as a key operational leader and subject matter expert, driving performance, solving complex challenges, and influencing outcomes across a global, matrixed environment. You will play a pivotal role in maintaining operational integrity, improving service delivery, and supporting Delta’s commitment to excellence across APAC markets.
This position will be based in ICN, will require extensive travel throughout the APAC region and occasional travel to ATL headquarters or other US locations. Why. This Role Matters This role directly impacts the quality and consistency of Delta’s onboard experience across APAC, ensuring our customers receive the high standard of service they expect.
You will help drive operational excellence in one of Delta’s most complex and dynamic regions while contributing to global performance, safety, and customer satisfaction. What. You’ll Do + Lead and oversee end-to-end cateringoperations across assigned APAC locations to ensure safe, on-time, andcompliant execution + Lead startup of catering operations fornew station openings and vendor transitions in existing stations + Act as a primary liaison betweencatering partners, Delta operational teams, and the Operations &Customer Center (OCC) + Proactively identify and resolveoperational challenges and service disruptions, using data and real-timeinsights + Drive continuous improvement and rootcause analysis related to delays, missing items, and service issues + Work with business partners and invoiceteam to resolve invoice related questions and issues + Support and lead operational responseand business continuity efforts during disruptions or high-impact events + Ensure compliance with global regulatorystandards (including food safety, security, and aviation requirements) + Influence stakeholders across culturesand organizations to deliver consistent, high-quality outcomes + Communicate effectively with frontlineteams, leadership, and global partners to ensure alignment and clarity **Who.
You Are** + A strategic and analytical thinker withstrong operational awareness and extensive operational experience + A collaborative leader who can influencewithout authority in a global, matrixed environment + An effective communicator who can engageacross cultures, teams, and leadership levels + A problem-solver who thrives in afast-paced, high-impact operational environment + Passionate about safety, compliance, anddelivering a world-class customer experience What you need to succeed (minimum qualifications) + Permanentauthorization to live and work in South Korea at the time of application;.
Delta does not provide sponsorship for this role. + Consistentlyprioritizes safety and security of self, others, and personal data. + Embraces diversepeople, thinking, and styles. + Possesses a highschool diploma, GED, or high school equivalency. + Minimum 3 yearsof experience in an operational role. + Proficient in. Korean and English What will give you a competitive edge (preferred qualifications) + Prior experience in catering operations + Proficiency in Japanese in additionto Korean and English + Prior leadership experience + Prior experience working with businesspartners Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc.
is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.
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