Senior Manager, Member Experience & Lifecycle Strategy (Hybrid Position)

Delta Defense is seeking an innovative Senior Manager in Member Experience & Lifecycle Strategy with a focus on personalization and data driven ideas.

Delta Defense, LLC — Service Provider to the U.S. Concealed Carry Association (USCCA)

The membership begins with a decision. The relationship is built afterward.

Joining the USCCA is an important moment for a member—but it is only the beginning.

The experiences that follow shape whether members understand their membership, use available resources, and feel connected to the USCCA community. This role leads lifecycle strategy through data, personalization, and cross-functional partnership to improve activation, engagement, retention, LTV, NPS, and the overall member experience.

Hybrid role, onsite 3 days a week