Job description
- Have a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus, making recommendations for improvements.
- Work with application owners and other stakeholders on an improvement backlog of deliverables aligned with the overall business strategy.
- Provide inputs, support and challenge process or operating model to constantly identify opportunities on simplification and delivery efficiency.
- Effective vendor management skills. Be able to contribute actively to support conversations with external vendors to bring values to bank and achieve service excellence.
- Develop opportunities for process standardization and efficiency across delivery portfolio
- Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
- Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards, documents requirements.
- Participates in validation and testing activities.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
- Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
- Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
- Exchange ideas and information in a concise and logical manner.
- Performs other duties and functions as assigned.