Desktop Support Technician

About This Opportunity CTI Staffing is partnering with a growing healthcare technology organization to find two Desktop Support Technicians for their team based in Plantation, FL. This role exists because of team growth — the client needs technicians who are genuinely hands-on, comfortable working directly with hardware in place rather than remotely.

This is not a network engineering role and not a phone/helpdesk support role. It's built for people who want to be on their feet, at the desk, solving problems in person.

What You'll Do

Provide onsite, hands-on desktop and hardware support across the office Physically inspect, troubleshoot, and repair workstation hardware issues Get under desks and into tight workspaces to diagnose and resolve equipment problems Support end users directly, in person, rather than via phone queue Partner with the broader IT team as the organization scales Document work performed and escalate issues appropriately Requirements What You Bring Must-Have: Willingness and physical ability to crawl under desks and perform hands-on hardware inspection Genuine hands-on desktop/hardware support experience — not primarily phone-based helpdesk or network engineering Level 2 support experience, ready to operate independently with minimal training Experience supporting Windows environments Experience working in Zendesk or a comparable ticketing system Comfortable troubleshooting a range of hardware (desktops, peripherals, general office equipment) Technical Environment: Windows Zendesk General desktop/office hardware What Success Looks Like: Physical hardware issues resolved in person, reliably and independently Level 2 tickets closed without escalation, at full productivity with little to no ramp-up period