Guest Experience Supervisor - Mission Hill

The Guest Experience Supervisor, Mission Hill Family Estate plays a key leadership role in delivering exceptional winery and hospitality experiences while ensuring the smooth day-to-day operation of the estate’s guest experience programs. This role is responsible for overseeing daily service execution, supporting frontline team performance, maintaining operational excellence, and ensuring every guest interaction reflects Mission Hill’s commitment to premium hospitality, wine, and culinary experiences.

The Guest Experience Supervisor serves as a hands-on leader who provides direction, coaching, and support while balancing guest service, team development, sales objectives, operational efficiency, and compliance requirements.