Job description
The Member Service Center Specialist is the primary contact for all potential, new and existing members interacting with Tower via phone and digital channels, including email and chat. This position executes all types of share and loan services/requests, accepts various applications and makes sound recommendations for lending.
The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs; and migrating members to alternative banking solutions.