Job description
About Fortress Roofing: At Fortress Roofing, we put people first—our clients, our team, and our community. Using AI-powered drone inspections and expert roofing knowledge, we help homeowners make informed decisions about roof repairs or replacements. Our culture emphasizes respect, collaboration, and work-life balance, with opportunities for career growth.
Position Overview
We’re seeking a motivated and results-driven Client Success Manager to guide homeowners through the roofing process from inspection to project completion. You’ll conduct drone-powered roof inspections, present findings, advise on next steps, and assist clients with insurance or financing, ensuring a smooth, professional experience.
Occasional on-roof inspections may be required.
Key Responsibilities
Conduct drone-powered roof inspections and present AI-generated reports Perform on-roof inspections when necessary Advise homeowners on maintenance, repair, and full roof replacement options Assist clients with insurance claims and financing Draft clear and accurate work orders for the production team to execute Maintain accurate client records and follow up as needed Represent Fortress Roofing professionally and respectfully Requirements Requirements: Valid Drone Pilot License (Part 107b) Background and DMV check required Roofing knowledge preferred; in-home sales experience preferred Motivated, personable, and able to manage client relationships effectively Comfortable working independently and as part of a team Benefits Compensation & Benefits: 100% commission-based pay Paid training provided Two weeks paid vacation Company car, gas, and all tools provided Opportunity to work with cutting-edge AI and drone technology Career growth in a people-first, high-performing company Why You’ll Love It: Guide clients through important home decisions with integrity and professionalism Work with a supportive, high-performing team Gain hands-on experience with advanced roofing technology Take pride in helping homeowners protect and improve their homes How to Apply: If you’re ready to launch a rewarding career, earn uncapped commission, and work with a top-tier team, click Apply Now and join the Fortress Roofing family!