Job description
Job Title: General Manager Location: Nairobi Eligibility: Open to Kenyan nationals only. Our client, a leading regional service organization, is seeking a dynamic and commercially driven General Manager to oversee operations and drive business growth across multiple markets. The ideal candidate is an accomplished leader with strong commercial orientation, a deep understanding of service delivery, and a proven record of managing full P&L responsibility for at least five years.
Experience managing operations across different countries will be a significant advantage.
Key Responsibilities
- Lead commercial strategy and execution to drive sustainable growth.
- Oversee operational performance and ensure consistent service excellence.
- Manage financial performance, including budgeting, forecasting, and profitability.
- Standardize processes and enhance operational efficiency across markets.
- Support regional expansion and manage business units in different countries.
- Provide strong leadership to functional teams and drive a culture of accountability.
Requirements
- Bachelor’s degree in Business or related field; an MBA is an added advantage.
- Minimum 8 years’ professional experience, including at least 5 years in a senior leadership role with P&L responsibility, within HR consultancy, insurance, security, or other service-oriented industries.
- Strong track record in commercial management and service operations.
- Experience working in multi-country environments is highly desirable.
- Excellent leadership, communication, and execution skills. Key Competencies
- Commercial acumen and business-growth orientation
- Strong analytical and financial management skills
- Operational excellence and process discipline
- Ability to lead through influence and empower teams
- High-level communication and stakeholder management
- Strategic thinker with an execution mindset