Customer Service Coordinator

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions. Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes,end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, leaseadministration Foster and maintain close working relationship with Sales Field Partners Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes Collaborate and assist with specific teams to ensure efficient quote and order processing Resolves problems by applying established policies, procedures, and tactics.

Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, criticalthinking Provide 1-800 phone support to customers Available for Month-End support to action all outstanding customer requests Qualifications Qualifications Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience Requires excellent verbal and written communication skills Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforceexperience preferred Demonstrates a “continuous improvement” mindset Thrives in a fast-paced environment Proven ability to balance a multitude of high priority assignments Regular onsite attendance required as an essential function of this position Pay Range: USD $42,940.

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• USD $71,570.00 Year Visa Sponsorship is not available for this position. Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) Careers Privacy Statement Keysight is an Equal Opportunity Employer. Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions. Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes,end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, leaseadministration Foster and maintain close working relationship with Sales Field Partners Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes Collaborate and assist with specific teams to ensure efficient quote and order processing Resolves problems by applying established policies, procedures, and tactics. Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, criticalthinking Provide 1-800 phone support to customers Available for Month-End support to action all outstanding customer requests Qualifications Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience Requires excellent verbal and written communication skills Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforceexperience preferred Demonstrates a “continuous improvement” mindset Thrives in a fast-paced environment Proven ability to balance a multitude of high priority assignments Regular onsite attendance required as an essential function of this position Pay Range: USD $42,940.00
• USD $71,570.00 Year Visa Sponsorship is not available for this position. Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) Careers Privacy Statement Keysight is an Equal Opportunity Employer.