Practice Manager

Job Title: Practice Manager Department: Operations Reports To: State Director FLSA Status: Exempt Manager, Full-Time Salaried (min 40hrs per week)

Position Summary

The Practice Manager serves as the operational leader of the dental practice, responsible for day-to-day operations, financial performance, and team development. This role works closely with providers and clinical staff to ensure high-quality patient care while delivering an exceptional patient experience.

The Practice Manager owns the practice P&L, develops and leads a high-performing team, and partners with regional leadership to achieve practice goals. Success in this role is rooted in patient centered and people-centered leadership by building strong relationships, showing initiative, actively listening, and problem-solving to create a remarkable experience of care for both patients and team members.

Key Responsibilities

Practice Leadership & Team Management

• Lead, coach, and develop the practice team to foster a collaborative, high-performing environment.

• Oversee daily operations to ensure efficiency and adherence to our standards.

• Manage onboarding, training, development, and offboarding processes for team members.

• Manage payroll and HRIS functions directly, including timecard approvals, scheduling, and time off requests, while serving as the first point of contact to answer questions and troubleshoot employee issues.

• Conduct 30/60/90-day and annual reviews, hygiene check-ins, and coaching conversations; address performance concerns through corrective action and conflict resolution.

• Leads recruitment efforts by interviewing candidates, making hiring decisions, and assessing when new or replacement positions are needed to support practice operations.

• Fosters open communication and collaboration within the practice team, ensuring staff stay informed on all company updates, actively championing change and new initiatives, and modeling a positive, engaged leadership presence.

Operational & Financial Management

• Own and manage the practice P&L to financial goals, including revenue, expenses, and profitability.

• Analyze performance data and implement strategies to improve production, collections, and patient flow.

• Supports doctor communication by assisting with clinical operations and troubleshooting operational questions and concerns, ensuring alignment between providers and practice management.

• Support provider onboarding, engagement, and retention initiatives.

• Ensure compliance with regulatory, safety, and operational standards.

Operational Excellence & Performance Monitoring

• Manage scheduling, confirmations, and follow-ups to optimize appointment flow and patient satisfaction.

• Supports treatment coordination, financial conversations, and patient follow-ups, while providing backup coverage for Patient Coordinators.

• Ensure appropriate staffing coverage and collaborate on solutions when expected or unexpected gaps occur.

• Partner with billing/insurance teams to ensure accurate claims and collections.

• Monitor KPIs and financial reports to drive efficiency and profitability.

• Manage vendor relationships and support seamless integration of outsourced services.

Patient Experience & Quality of Care

• Champion a patient-first culture and ensure clear communication on treatment, payment, and follow-up.

• Foster strong, trusting relationships with patients and staff by promoting open communication, empathy, and a supportive practice culture.

• Apply thoughtful problem-solving to resolve challenges efficiently while maintaining a calm, professional, and solution-focused approach.

• Engage in active listening to understand and address patient and team concerns, ensuring a responsive and people-centered environment.

• Proactively manage patient feedback to drive service improvement.

Cross-Functional Collaboration

• Work closely with HR, Finance, Marketing, and Revenue Cycle teams to implement company initiatives.

• Collaborates with Practice Manager peers to innovate, problem-solve, and share best practices, driving change that prioritizes both patient and employee experience

• Attends/participates in meetings, seminars, conferences, continuing education, and other company events as needed. Promote CE classes.

• Additional responsibilities as assigned to support team development and practice operations.

Qualifications

• 3+ years of healthcare, dental, or multi-site operations experience required.

• Proven experience managing a P&L and leading a team.

• Strong leadership and people development skills.

• Excellent communication, organization, and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Bachelor’s degree or equivalent experience preferred.

• Willingness to travel between locations and for events.

Physical Requirements

• Ability to sit, stand, and walk for extended periods

• Manual dexterity for computer and phone use

• Occasional lifting of up to 20 lbs. (e.g., office or other supplies or patient files

Compensation & Benefits

• Competitive salary with annual performance bonus.

• Comprehensive medical, dental, vision, and retirement benefits.

• Career growth opportunities in a fast-growing DPO.

Career Path at Plum Dental

At Plum Dental, we are committed to developing our leaders and providing clear opportunities for advancement. The Practice Manager role is a step in a defined career path for high-performing, team-oriented operational leaders.

• Practice Manager Lead a single practice with 4–8 operatories, managing daily operations, financial performance, and team development in partnership with clinical providers.

• Senior Practice Manager Advance to oversee two standard practices or one large, multi-specialty location. Senior Practice Managers also mentor and support other Practice Managers, lead more complex operations, and play a key role in multi-site performance and culture.

• Regional Leadership Progress into regional leadership, with responsibility for a portfolio of practices. Regional leaders drive market-level strategy, provider engagement, operational excellence, and team development across multiple locations.

At every stage, you will have access to mentorship, leadership development programs, and opportunities to make a lasting impact on Plum’s growth and success.