Public Service Assistant

Warren-Trumbull County Public Library is seeking a friendly, service-minded Public Service Assistant to join our Teen Services Division in Warren. This is a full-time opportunity for someone who enjoys helping the public, staying active on the floor, and supporting the day-to-day operations that keep the library running smoothly.

Position Summary

The Public Service Assistant provides public service — including circulation, general reference, and readers' advisory — to library customers.

What You'll Do

Circulation Operations Process Search Ohio and other interlibrary loan requests; sort, shelve, and read shelves for accuracy Pull holds and collection lists; register borrowers and enter registration data Check materials in and out, including emptying book drops; collect payments Clean, inspect, and perform minor repairs on incoming materials General Reference & Readers' Advisory Create displays and bulletin boards Provide general information about library services, directing users to other divisions or locations as needed Place holds; answer general reference and readers' advisory questions, referring advanced questions to librarians and associates as appropriate Technology Assistance Support public use of photocopiers, printing, faxing, and scanning services Assist users with public computers and catalog terminals; troubleshoot minor issues and escalate as needed Help users navigate library apps, websites, platforms, and databases across devices Library Operations Answer phones, handle cash drawer, and assist with opening/closing duties Apply library policies and maintain accurate records and statistics Library Initiatives May assist with program preparation, facilitation, and registration May support community outreach and serve on library committees Professional Ethics Maintain patron confidentiality and uphold the ALA Code of Ethics What You'll Bring Required High school diploma or equivalent Preferred Customer service experience highly desirable Skills & Abilities Strong communication and analytical skills tailored to user needs Comfort learning new systems and basic tech troubleshooting Accuracy with financial transactions and recordkeeping Warm, welcoming demeanor and attention to detail Ability to engage in ongoing continuing education relevant to the role Compensation Starting salary: $14.

24/hour Full-time position Benefits Health insurance with employer HSA contribution Life insurance Ohio Public Employees Retirement System (OPERS): 10% employee contribution, 14% employer contribution 13 paid holidays Paid Time Off (PTO) Employee Assistance Program (EAP) Continuing education opportunities How to Apply Apply online directly through the Library's careers website: https://wtcpl.

bamboohr.com/careers Internal applicants: please apply by 10/16/2026. Position will remain open until filled.