Customer Success & Account Manager f/m

Customer Success & Account Manager (German Market) Location: Cologne, Germany (100% on-site) Contract: Permanent, Full-Time Languages: Fluent German required; English and/or French appreciated About the Company Our client is an international company specializing in chemical safety and risk management. For decades, it has helped industrial companies, laboratories, and healthcare organizations improve workplace safety.

With an established international presence and a network of subsidiaries and distribution partners, the company serves customers worldwide. About the German Organization Based in the Cologne area, the German subsidiary is a key commercial and technical hub for the group. A local team of around 15 employees supports customers across Germany.

As part of its growth strategy, the company is looking for a Customer Success & Account Manager who will progressively take on the role of Head of Sales for the German organization Your Main Missions You will manage and develop relationships with an established portfolio of German-speaking customers, supporting them in the use of the company's technical products and services while ensuring high levels of customer satisfaction, retention, and business growth.

You will identify opportunities for renewals and additional services, guide customers throughout their journey, and contribute to the continued development of the German subsidiary.

Key Responsibilities

Manage and develop a portfolio of German customers Build long-term relationships through phone and email interactions Ensure excellent customer satisfaction and retention Prepare quotations and follow up on commercial opportunities Coordinate customer requests and provide timely support Maintain accurate customer records and reporting Gradually take on broader responsibilities within the German organization Prepare for future progression into a leadership role Profil Your Background Minimum 3 years' experience in Customer Success, Account Management, Customer Service, Inside Sales, or a similar customer-facing role Degree-level education Experience in industrial, technical, healthcare, safety, or scientific environments Experience with customer retention, renewals, or account development Initial leadership experience appreciated or ambition to move into management Profile Fluent German (written and spoken) English and/or French language skills Strong communication and relationship-building skills Excellent organization and attention to detail Ability to manage multiple priorities effectively Willingness to work on-site in Cologne Interest in a long-term career path with increasing responsibility Informations contractuelles What We Offer Fixed salary: €45,000–€55,000 depending on experience Annual profit-sharing scheme (historically equivalent to approximately 1–1.

5 months' salary) Salary review after the first successful year Health coverage Stable and growing international company Structured career path toward a management position Long-term development within a company that values expertise, commitment, and internal promotion